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The Apple Store’s 5 Steps of Service
Jun 20 2012

1. Approach customers with a personalized, warm welcome.
2. Probe politely to understand all the customer’s needs.
3. Present a solution for the customer to take home today.
4. Listen for and resolve any issues or concerns.
5. End with a fond farewell and an invitation to return.

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tags: # apple, #business



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