1. Approach customers with a personalized, warm welcome.
2. Probe politely to understand all the customer’s needs.
3. Present a solution for the customer to take home today.
4. Listen for and resolve any issues or concerns.
5. End with a fond farewell and an invitation to return.
[via]
Regarding my article on The Digital from Monday, March 6:
>Don’t be surprised if Google and/or Microsoft and/or someone else look to rain on Apple’s parade this week. Making impromptu big announcements around the same time as someone else’s scheduled big announcement is a time honored tradition in the tech industry. Just last week Apple sent our its cryptic iPad 3 announcement invitations just as Google CE Eric Schmidt took the stage at the Mobile World Conference in Spain.
And today, exactly 24 hours before the iPad 3 announcement (actually, I was also sorta correct in that it’s rumored to be the iPad HD) Google announces Google Play. It’s Google’s answer to Apple’s iTunes and iCloud.
…BJ’s Restaurant and Brewhouse, located just outside the company’s Cupertino Campus.
It’s such a popular destination that employees even call it Infinite Loop 7, a reference to an Apple building that doesn’t actually exist.
And the restaurant is not without its share of Apple mythos, either — the company supposedly plants plainclothes security workers inside in order to identify people who might be talking too much about goings-on at the company. People have supposedly been fired for their discussions at the restaurant.
[via BI]
Watched this yesterday prior to the iPhone 4S announcement.
Despite the fact that Android devices are significantly outpacing iPhones, and ad impressions are higher than the iPhone, somehow the iPhone leads mobile search:
While Google continues to crow about Android market share, it’s got to be pretty embarrassing for them to testify under oath that iOS owns their mobile search traffic.
