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Can we make today – the last Friday of every January – International Linchpin Day?
posted on Jan 28 2011

The Donald thinks you’re doing a good job. You’re not fired.

I’ve been slowly working my way through Seth Godin’s Linchpin over the last four weeks. As will all of Seth’s books, it’s worth every penny. (Buy it with that Amazon coupon we all bought on Living Social last week.)

An excerpt:

A linchpin is an unassuming piece of hardware, something you can buy for 69 cents at your local hardware store. It’s not glamorous, but it’s essential. It holds the wheel onto the wagon, the thingy onto the widget.

Every single organization has at least one linchpin; some have dozens or even thousands. The linchpin is the essential element, the person who holds part of the operation together. Without the linchpin the thing falls apart.

Who’s your linchpin?

For me (a new guy at a company) a linchpin is anyone that will answer any question I have in a short, simple answer that is both easy to remember and easy to apply.

Yesterday I asked a colleague to review a document containing a request for a proposal from a potential customer. I wanted his thoughts regarding certain aspects, and to what extent we could meet the potential customer’s needs.

Later that afternoon I get an email. He’s reviewed the document and has suggested next steps.

Wait, what?

This was no two page, bullet-pointed, simpleton document. This was a monster PDF containing crucial bits of information about a long-term agreement.

My colleague had no problems tackling the monster doc because he’s well-versed in the language of proposal requests, he’s intelligent, and he’s hard working. He’s seen a hundred documents like this and knows exactly how to break it down in order to analyze it in a manner that is both efficient and thorough. He’s a linchpin.

Linchpins need to be thanked. Why? Because if you don’t thank them, another company will.

[photo via 30fps - love that man]






Every little bit matters
posted on Jan 26 2011

Kevin McAllister is not happy about his downtime.

In 2010, Daxko’s uptime was 99.96%. This means that our systems for our users of Daxko Opperations, Daxko Accounting, and Daxko Connect were only offline for 0.04% of the entire year.

By comparison, Amazon Web Services’ uptime was 99.95%. Amazon… AMAZON. 0.01% is 10 additional minutes of downtime.

Make no mistake, hundreds of factors go into high availability. However, downtime is just like any other problem or pothole in business… it’s essentially unavoidable. All companies face the same challenges and can plan according to their size and scope.

Ten minutes is a long time when you’re ordering a book or tracking a package that is set to deliver in time for someone’s birthday.

Ten minutes is a long time. I can’t sit still for two minutes.

Daxko was prepared for growth, traffic, and (perhaps most importantly) the unexpected in 2010. At the end of the day the companies who do just a little bit better are the ones who position themselves to be the best. 10 minutes.

Amazon, y’all. Amazon.






Posting on the Nation
posted on Jan 25 2011

My first post on the Daxko Nation blog went live yesterday: What If You Could Wear Anything You Wanted to Work? (Ok, maybe not anything.)

The Daxko blog is choc full of free content on job interviewing, technology, and of course, culture. I’m hoping to average 2-3 times per month and will link on my Twitter feed when a post goes up.