The pandemic put most folks in each other’s shoes, figuratively speaking. With most white-collar workers working from home — in home offices or at kitchen tables or crammed in a closet (✋ raises hand) — Nilay at The Verge thinks the shared experience positively impacted company leaders.

From the 22:26 mark on The Vergecast. (Bold emphasis mine.)

Nilay Patel: Honest about their rethinking of Windows because of the pandemic. I just look at this stuff and I'm like, “Oh, a lot of people had to actually use their products this past year across the companies.” And they're doing things that previously they insisted to us, that only some small percentage of people actually wanted.