» The Apple Store’s 5 Steps of Service Landon Howell | A blog about startup marketing



The Apple Store’s 5 Steps of Service
Jun 20, 2012

1. Approach customers with a personalized, warm welcome.
2. Probe politely to understand all the customer’s needs.
3. Present a solution for the customer to take home today.
4. Listen for and resolve any issues or concerns.
5. End with a fond farewell and an invitation to return.

[via]

•    •    •

filed under: apple, business


Comment

Log-in to comment. (Forgot your password?)

Don't have a username?

Register for free.